Privacy Policy
Effective Date: [1/8/2025]
Last Updated: [5/8/2025]
Welcome to BC Intelligence. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, chatbot services, and other offerings.
1. Who We Are
BC Intelligence is an AI solutions agency specializing in building custom chatbot systems for lead qualification, appointment booking, and customer engagement.
Company Name: BC Intelligence
Website: https://bcintelligence.co.uk
Contact Email: info@bcintelligence
2. Information We Collect
We collect the following types of information:
a. Information You Provide to Us
Name, email address, phone number
Company name and details
Chatbot content and customization info
Messages and communications with our team
b. Information Collected Automatically
IP address, browser type, device info
Page visits, time on site, interactions
Chatbot usage and conversation logs (as needed for service delivery)
c. Third-Party Sources
Social media profiles (if you contact us via LinkedIn, Facebook, Instagram, etc.)
Analytics platforms (Google Analytics, Facebook Pixel, etc.)
3. How We Use Your Information
We use your data to:
Deliver and improve our chatbot services
Book and manage appointments
Provide customer support
Customize chatbot interactions
Send marketing or service-related emails (you can opt out anytime)
Ensure legal and operational compliance
4. Who We Share Information With
We do not sell your data. We may share data with:
Third-party service providers (e.g., hosting platforms, CRM tools, calendar integrations)
Analytics providers (e.g., Google Analytics, Meta)
Payment processors (if applicable)
Legal authorities (only if required by law)
5. Chatbot Data
When using our chatbots:
Chat interactions may be stored temporarily to improve performance and personalization.
Data may be used to train and fine-tune bot behavior for your business.
We do not train public AI models using your private data.
Let us know if you want a custom data retention or deletion policy for your chatbot.
6. Data Storage & Security
Data is stored securely using third-party cloud services
We implement encryption, access controls, and internal policies to safeguard data
Access to client-specific data is restricted to authorized personnel
7. Cookies & Tracking Technologies
We may use cookies or similar tracking technologies to:
Analyze website and chatbot usage
Customize user experience
Deliver targeted ads (e.g., through Facebook/Google Ads)
You can manage or disable cookies through your browser settings.
8. Your Rights
Depending on your location, you may have the right to:
Access or request a copy of your data
Request correction or deletion
Object to or limit processing
Withdraw consent at any time
To make a request, contact us at [Insert contact email].
9. Data Retention
We retain data only as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes and enforce agreements
Clients can request custom retention periods for chatbot logs and data.
10. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from children.
11. International Users
If you are accessing our services from outside the UK, be aware that your data may be transferred to and processed in the UK or other jurisdictions with different data laws.
12. Policy Updates
We may update this Privacy Policy from time to time. We will notify you of major changes by email or through our website. Continued use of our services constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, reach out to:
BC Intelligence
📧 [email protected]
🌐 https://bcintelligence.co.uk