Terms of Service
Effective Date: [1/8/2025]
Last Updated: [5/8/2025]
Welcome to BC Intelligence. These Terms of Service (“Terms”) govern your access to and use of our website, chatbot systems, and any services offered by BC Intelligence (“Services”).
By using our services, you agree to these Terms. If you do not agree, please do not use our services.
1. Who We Are
BC Intelligence is an AI agency that provides tailored chatbot solutions for businesses. Our systems are built to help you automate lead qualification, appointment scheduling, follow-up, and customer engagement using AI technologies.
2. Use of Services
a. Eligibility
You must be at least 18 years old or legally authorized to enter into contracts to use our services.
b. Permitted Use
You agree to use our services for lawful business purposes only. You will not:
Use bots or scraping tools to reverse-engineer or abuse our systems
Misrepresent your identity or company
Use our services in any way that violates applicable laws
3. Client Responsibilities
You agree to:
Provide accurate and up-to-date business information
Supply any content (FAQs, pricing, calendars, etc.) required for chatbot setup
Ensure your own legal compliance for the way chatbot communications are used with your leads/customers
Not upload or request content that is illegal, harmful, or violates third-party rights
You remain solely responsible for all end-user interactions via your chatbot.
4. Service Delivery & Revisions
Setup timelines and revisions will be communicated in writing per project
Most chatbot builds are completed within [Insert Timeline, e.g., 5–10 business days] of receiving all required content
We reserve the right to reject any content or request that violates our policy or values
5. Payment Terms
Services are billed upfront unless otherwise agreed
Monthly or retainer-based services are billed on a recurring basis
Late payments may result in paused service access
All fees are non-refundable once service delivery has begun
If you opt for performance-based or hybrid pricing, separate terms will be included in a signed service agreement.
6. Ownership & Licensing
You retain ownership of your original content
We grant you a non-exclusive, non-transferable license to use any chatbot, software, or tools we build for you
We retain rights to use generic components (e.g., bot logic frameworks) for other clients unless exclusivity is purchased
7. Data Handling & Privacy
Our Privacy Policy governs how we collect, store, and use your and your customers' data. Key points:
We collect and store data (e.g., conversation logs, user inputs) as needed to deliver our services
We use third-party tools (e.g., hosting, analytics, CRMs)
You agree that your chatbot users’ interactions may be stored and processed
We do not sell your data
You may request deletion or review of stored data at any time
[See full Privacy Policy for details.]
8. AI Limitations & Disclaimer
While our AI chatbots are trained and designed to perform business tasks reliably, they are not infallible.
Responses may not always be 100% accurate, and we make no guarantees of error-free performance
Final responsibility for reviewing, validating, and approving any automation remains with you
You are responsible for compliance with any applicable marketing, privacy, and industry-specific laws
9. Support & Maintenance
We provide standard support (bug fixes, troubleshooting) during your service period
Additional changes or redesigns after final delivery may incur fees unless covered by an ongoing plan
Any outages or system downtime due to third-party platforms (e.g., OpenAI, hosting providers) are out of our control, but we will work to restore service ASAP
10. Termination
Either party may terminate service at any time by written notice.
If you terminate after payment but before delivery, a partial refund may be offered (case-by-case)
We may terminate services immediately for abuse, non-payment, or breach of terms
After termination, we will delete or return your data upon request, except as required by law.
11. Intellectual Property
All templates, systems, logic trees, and custom code remain the property of BC Intelligence unless explicitly transferred in writing.
You may not resell, sublicense, or distribute our systems without permission.
12. Limitation of Liability
BC Intelligence is not liable for:
Losses resulting from use or misuse of chatbot content or automation
Missed appointments, lost revenue, or reputational harm due to AI interactions
Third-party service outages
Our liability is limited to the amount you paid for the services in the 30 days prior to any claim.
13. Indemnification
You agree to indemnify and hold BC Intelligence harmless from any claims, losses, liabilities, and expenses (including legal fees) related to:
Your use of the services
Your violation of any applicable laws or rights of a third party
Any data or content you provide to the chatbot
14. Changes to These Terms
We may update these Terms occasionally. We'll notify you of major changes via email or on our site. Continued use of our services means you agree to the new terms.
15. Governing Law
These Terms are governed by the laws of [Insert Country/Region], without regard to conflict of laws principles. Any disputes will be handled in the courts of [Insert jurisdiction].
16. Contact
If you have questions or concerns, reach out to:
BC Intelligence
📧 [email protected]
🌐 Https://bcintelligence.co.uk